Befriending Skills and Practice (For Volunteers)

Course Code:


Course Category:

Volunteer Management

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 45.00 $ 48.15
Course Fee (Before Funding) $ 450.00 $ 481.50


The course engages the learner to take a closer look at the roles of a befriender and how to build effective befriending relationship with their clients. Learners will build skills and knowledge necessary to coordinate befriending projects to practice standards. Learners will also reflect on current practices and practical application of knowledge and values gained.

Target Participants:

Volunteers from the social service organisations who are involved in Befriending work with different groups or would like to become a volunteer and is interested in Befriending.

Learning Outcome:

By the end of the course, participants will be able to:
1. Describe the roles of a befriender
2. Explain the purposes of methods adopted to prevent a communication breakdown
3. Describe the techniques for a befriender to build relationship with his/her clients


Mode of delivery:
Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress.

As part of SSG's requirements, the training session(s) will be recorded for audit purposes. Please ensure that your camera is turned on throughout the session(s). By agreeing to attend this course, you are deemed to have consented for your participation to be recorded.

There will be a 1h written assessment arranged on a separate day at SSI.

This course includes assessment components. Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. For more information on SSG Training Grants, please visit:
SkillsFuture Singapore Funding.
SkillsFuture Credit.

VCF funding is available for foreigners who are staff of Social Service Agencies of NCSS via Direct Training Application.

Terms and conditions apply. Applicants of above training grants should inform SSI upon submission of your application.

Trainer Profile:

Alice Lee-Tok is the author of a parenting book titled, ‘Building Bridges with your Teenagers’.
Alice is also a Family Education consultant and training Specialist with more than 15 years of experience in education and counselling, specializing in children and families. She has an Advance Diploma in Early Childhood Studies, Bachelor of Arts in Children & Family Education from Edith Cowan University and Masters in Counselling with the University of South Australia.

Alice is a training specialist, counsellor, family life resource speaker and a certified behaviour analyst.

Over the years, Alice has vast experience in conducting interactive talks/ workshops/ training/ supervision for singles, women, couples, parents, volunteers/befrienders, social workers, counsellors and teachers in various settings, such as parents' support groups, churches, family service centres, government agencies, prison, Social Service organisation, schools, corporate organisations, China, Thailand and Malaysia.

Alice is very passionate about work-life balance, communication, relationship dynamics, family issues such as parenting, marital issues, anger, stress etc. Besides conducting training in Counselling and Befriending Skills, Alice also conducts facilitation skills workshop and mentoring.

Alice enjoys what she is doing because she feels that the work, she is doing can make a difference in people’s lives.

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