Working Effectively with Youths: Strategies and Techniques (for Volunteers)

Course Code:


Course Category:

Volunteer Management

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Course Fee (After 80% funding from VCF) $ 371.60 $ 397.61
Course Fee (Before Funding) $ 450.00 $ 481.50


The course will provide learners with practical skills that are geared to improve the quality of interactions with youth and highlight the benefits of mentoring and the strategies to mentor youths effectively. Using relationship-building techniques, learners will also be able to engage youths through a repertoire of tools. This course also serves to illustrate the importance of self-care strategies for volunteers and enforcing boundaries during youth work.

Target Participants:

Volunteers from social service organisations who are working with youth.

Learning Outcome:

By the end of the course, participants will be able to:
1. Explain the psychosocial development principles of youths
2. Explain the active listening technique used in building mentor-youth relationships
3. Describe the features of positive youth development settings
4. Summarise Self-Care strategies when working with youths


This course includes assessment components. Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. Terms and conditions apply. VCF funding is available for foreigners who are staff of member VWOs of NCSS via Direct Training Application. Terms and conditions apply.

Trainer Profile:

Mr Tony Leong has a Master of Social Science (Professional Counselling) and he spends most of his time working with at-risk youths for the past six years. He developed programmes that have strong foundations on Character Development and SEL Competency. His background in counselling provides him with a solid understanding of Developmental Stages and SEL competencies.
Mr Leong created many successes in his experiential based Time-Out Programmes to reach out to specific-profiled students in schools. He uses Solution-Focused Brief Therapy (SFBT) and Choice Theory Reality Therapy (CTRT) as overarching modalities in his work with the youths. These programmes were developed with reference to strategic storytelling, adventure-based counselling and strengths-based concepts.
Mr Leong was involved in the training of youth mentors during the school-based test-bed mentoring project. Students participating as mentees in this school-based test bed mentoring project not only displayed improvement in attitudes and increased participation in school, they also demonstrated better self confidence, improved communication, time and stress management skills.

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