Introduction to Youth Mentoring (For Volunteers)

Course Code:


Course Category:

Volunteer Management

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Full Course Fee $ 450.00 $ 481.50


This course is designed to equip mentor-volunteers with the necessary knowledge of the different techniques to build rapport and maintain relationship with their mentees. Mentor-volunteers will learn to use the GROW Goal Coaching Model to empower their mentees to build goal-setting competencies that they could transfer into their daily lives. Participants will also be introduced to different ways to manage difficult situations during mentoring.

Target Participants:

Target audience includes mentor-volunteers from Voluntary Welfare Organisations (VWOs) who are involved in mentoring youths.
The skills and knowledge for this course, which the learner is assumed to possess, are as follows:
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
• Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
• Be able to use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5

Learning Outcome:

By the end of the course, learners will be able to:
1. Relate techniques in building rapport and maintaining relationship with youths.
2. Explain the use of the GROW Goal Coaching Model in setting goals with youths.
3. Describe the steps to manage difficult situations during mentoring.


Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress.

Assessment will be scheduled after COVID-19 Circuit Breaker ends and face-to-face assessment at SSI resumes. Successful applicants are required to sit for the assessment on a separate day, to be further advised by SSI.

This course includes assessment components. Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

$241.50 (Nett Fees after VCF Funding inclusive of GST%)

Funding from VCF capped at $240 per day. VCF subsidy is applicable only to eligible NCSS member/ MSF Funded Social Service Agency participants.

Trainer Profile:

Mr Tony Leong has a Master of Social Science (Professional Counselling) and devoted his time working with at-risk youths for more than 10 years. Based on his expertise, he specializes in developing programmes that have strong foundations on Character Development and SEL Competency.

Over the years, Mr Leong created many successes in his experiential based Time-Out Programmes and to reach out to specific-profiled students in schools. He administers Solution-Focused Brief Therapy (SFBT) and Choice Theory Reality Therapy (CTRT) as overarching modalities in his work with the youths. These programmes were formulated with reference to strategic storytelling, adventure-based counselling and strengths-based concepts.

Mr Leong was instrumental in the training of youth mentors during the school-based test-bed mentoring project. Students participating as mentees in this school-based test bed mentoring project not only displayed improvement in attitudes and increased participation in school, they also demonstrated better self confidence, improved communication, time and stress management skills.

Mr Leong believes in helping children and young people's emotional and social development in an informal setting but through educational processes. By developing supportive relationships with children and young people, and opening their eyes to new experiences, Mr Leong hopes to foster increased confidence, ambition and empathy. He believes that this would prepare them to make a positive contribution to themselves and society in adult life.

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