Promote Job Satisfaction among Social Service Professionals

Course Code:


Course Category:

Corporate Functions

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Course Fee (Before Funding) $ 700.00 $ 749.00


In recent years, the government has invested in the social service sector particularly through developing professional manpower for the sector. However while demand for professional social service workers is high, there is a noticeable manpower shortage in the sector. One of the reasons for this is that social service professionals do not stay long in their social service jobs. Research has found job satisfaction, burnout and intention to leave to be highly correlated. Learners will be exposed during the course on the variables which have a negative effect on job satisfaction and increased likelihood for burnout and turnover. Learners will also learn on intervention strategies that are linked to promoting job satisfaction among social service professionals.

Target Participants:

Target audience includes social workers, case workers, counsellors and managers involved in supervising and managing social service professionals etc. Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.

Learning Outcome:

By the end of the course, participants will be able to:
1. Identify the strengths that social service professionals bring to the organisation and their professional needs
2. Determine the causes of job dissatisfaction, burnout and turnover intention of social service professionals
3. Examine the roles of stakeholders in supporting new social service professionals to be positive about a career in the social service sector
4. Outline intervention strategies to increase job satisfaction, decrease burnout and turnover intention of social service professionals


This course includes assessment components.
Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with a Certificate of Achievement from SSI. Your Certificate will only be ready for collection from SSI approximately 4 weeks from the end of the course.

Fee Remarks:

WDA funding is available for Singapore Citizens and Permanent Residents only. Terms and conditions apply.
VCF funding is available for foreigners who are staff of member VWOs of NCSS via Direct Training Application. Terms and conditions apply.

Trainer Profile:

Dr Mathew Mathews is a Senior Research Fellow at the Institute of Policy Studies, Lee Kuan Yew School of Public Policy, National University of Singapore. He leads the Society and Identity Cluster at the institute. He researches issues related to social cohesion and the family. Some of his research address issues pertinent to the social service sector. He has studied the professionalizing of social service professionals, evaluated social service help for the elderly and low income persons and examined interventions for single mothers. He is currently part of a research team involved in a longitudinal study of low income families receiving work support.

Besides research, Mathew is well involved in the community. He is President of Alive Community Network and sits of the advisory boards of One and Hua Mei Centre for Successful Ageing. He also serves as a Research Advisor to the Ministry of Social and Family Development.

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