Communicate Effectively with Seniors (Mandarin)

Course Code:


Course Category:


Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 70.00 $ 74.90
Course Fee (Before Funding) $ 700.00 $ 749.00



Target Participants:

Target audience includes a broad range of social work practitioners. This may include social workers, social work assistants, social work aids, therapy assistants, counsellors, welfare officers, medical professionals etc.
The skills and knowledge for this course, which the learner is assumed to possess, are as follows:
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 6
• Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 6
• Be able to use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 6

Learning Outcome:


1. 解释与乐龄人士沟通的问题及情况
2. 叙述与乐龄人士沟通的冲突四部曲
3. 应用全面的沟通技巧与乐龄人士交流
4. 运用沟通技巧及过程与有障碍的乐龄人士联系
5. 采用沟通技巧来应对乐龄人士表达的情感


Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress.

As part of SSG's funding requirements, the training session(s) will be recorded for audit purposes. Please ensure that your camera is turned on throughout the session(s). By agreeing to attend this course, you are deemed to have consented for your participation to be recorded.

Assessment will be scheduled after COVID-19 Circuit Breaker ends and face-to-face assessment at SSI resumes. Successful applicants are required to sit for the assessment on a separate day, to be further advised by SSI.
This course includes assessment components.
Assessment may be conducted during and/or after the course. The grading and processing of assessment results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Mode of delivery:
Blended learning (facilitated classroom training and online course materials)
Online course materials: Learners will be required to access the online resources prior to the facilitated classroom training session.

Fee Remarks:

新加坡公民与永久居民将可享有 SkillsFuture Singapore (SSG) 的资助:
SkillsFuture Singapore Funding.
SkillsFuture Credit.

VCF funding is available for foreigners who are staff of NCSS member Social Service Agencies via Direct Training Application.

Terms and conditions apply. Applicants of above training grants should inform SSI upon submission of your application.

Trainer Profile:

Lee Mei Ping has over 15 years of experience in learning and development and consulting. Mei Ping holds an MBA, Graduate Diploma in Training and Development, and a Cambridge International Diploma for Teachers and Trainers. As an Advanced Certificate in Training and Assessment (ACTA) certified trainer she has developed and conducted several training programmes for healthcare professionals, and the public on issues related to eldercare and well elderly programs. Mei Ping is experienced in providing consultancy services in skills development and improving productivity for various public organisations including nursing home, mental health service providers, and community hospitals. Mei Ping currently leads the Person-Centred Communities of Practice with a team of 15 practitioners from various eldercare service providers.

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