Management of Family Violence: Organisational Approaches to Child Safe Practices for Frontline Staff

Course Code:


Course Category:

Children, Youth and Family

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Course Fee (Before Funding) $ 500.00 $ 535.00
Course fee (Local – After VCF subsidy capped at $240 per day) $ 275.70 $ 295.00


Organisations have a duty of care towards the children whom they or their representatives work with. They play a pivotal role in safeguarding the interests of children, protecting them from neglect, exploitation, and violence. This mission needs to be rooted deeply in the culture and values of the organisation as well as understood and shared by all. Organisations should also have adequate policies and procedures to protect children and youth from harm. While organisations that are safe for children may operate within different contexts, they would subscribe to a common set of child protection principles.

This course is designed to equip participants with the necessary knowledge and skills needed to assist in the implementation of, and to adhere to the child safe procedures within their organisation in collaboration with their management. This helps to uphold their organisation’s legal and moral responsibilities to ensure that all children are safe in its care. Participants will also learn to assist in promoting awareness and prevention of family violence and child abuse.

Target Participants:

The target audience is frontline staff in a range of children, youth and families’ services.

Applicants are required to complete a pre-requisite e-learning before applying for this course. ‘Understanding Family Violence’ is a complimentary 1 hour e-learning course which covers topics from what constitutes family violence to the available systems and legislations in Singapore for family protection work. Upon completion of this e-learning, learners will be issued an e-certificate which must be provided to SSI on course registration via email to the course administrator listed below. Click here to access the e-learning.

Learning Outcome:

By the end of the course, learners will be able to:
1. Assist in building a child safe environment by following the organisation’s child safe policies and procedures.
2. Identify ways to encourage children’s participation and decision making in an organisation’s child protection policies and practices.
3. Explain ways to create awareness of child safe environment among children.


This course includes assessment components. Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Mode of delivery:
Blended (classroom and online course materials). Learners will receive online access to courseware instead of printed materials.

Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress.

Fee Remarks:

VCF funding is applicable to learners from eligible NCSS Member / MSF funded Social Service Organisations.

Trainer Profile:

Dr Quah Saw Han was previously with MSF working as a clinical psychologist, and then heading a research and programme evaluation unit. As a clinical psychologist, she worked with children, young persons and their parents in relation to child protection, juvenile crime and family issues. As an experienced clinical supervisor, she is able to help supervisees juggle between case management and client therapeutic needs, while developing supervisees as reflective practitioners.

Ms Michelle Ho is a clinical psychologist, consultant and trainer in the private sector. She is a registered clinical psychologist and supervisor with the Singapore Psychological Society. Her area of specialisation lies primarily in the field of child abuse and neglect and she has experience working with children and teenagers who are known to the juvenile justice system. As a supervisor, Michelle has been supervising psychologists for more than 10 years. Her supervisees also include other professionals such as fostering officers, social workers, case managers as well as programme facilitators.

Ms Jolie Tan is a psychologist who has spent the last 9 years working with clients presenting with trauma and offending issues from the Ministry of Social and Family Development. She used to co-ordinate the Ministry's psychological services in Singapore Girls' Home, and has worked extensively with various voluntary children's homes and schools. In addition, she has conducted numerous trainings on topics related to attachment, behaviour modification, crisis management, self-injury, and trauma. She is currently running her own training and consultancy firm specialising in providing psychology-based solutions to the social service sector.

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