Growing Relationships with Residents in Community Settings

Course Code:


Course Category:

Volunteer Management

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 65.00 $ 69.55
Course Fee (Before Funding) $ 650.00 $ 695.50


This course is designed to enable social service practitioners and community volunteers to grow relationships with residents in community settings. Participants will be equipped to engage and find out about residents’ strengths and vulnerabilities in a dignified and relational manner, and across a range of settings, such as doorstep conversations, public spaces and at community events.

Target Participants:

Staff and volunteers from community organizations, such as Family Service Centres (FSCs), Senior Activity Centres and the People’s Association. FSCs will find the course beneficial with the rollout of the Code of Social Work Practice, where community work would be a core component.Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to:

- GCE ‘O’ level OR
- Employability Skills System Workplace Literacy (WPL) Level 6

Learning Outcome:

By the end of the course, participants will be able to:

1. Identify ways to contribute to social support networks within a community via ‘micro-volunteerism’

2. Describe the use of Connect-Discover-Respond model of communication when interacting with residents in community settings

3. Identify the sources of help to address specific social and healthcare vulnerabilities within the community


E-mode of delivery:
• Learners will receive online access to courseware instead of printed materials
• Learners will complete an online course evaluation

This course includes assessment components. Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion.

Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. Terms and conditions apply.

VCF funding is available for foreigners who are staff of member VWOs of NCSS via Direct Training Application. Terms and conditions apply.

Trainer Profile:

Mr Dominic Lim is an assistant director at the Ministry of Social and Family Development (MSF), a trainer at the Social Service Institute and serves on the East View Primary School Advisory Committee.

Dominic has worked at the National Council of Social Service, where his portfolio spanned advocacy, research, industry development, and service planning and development. He also served on strategic review teams that charted directions for Singapore’s social service sector and the Council. Additionally, Dominic was seconded to lead the setting up of WeCare@MarineParade, a community initiative of Singapore’s Emeritus Senior Minister, and was its consultant thereafter. He is seconded to MSF, where he was Assistant Director (Family Policy) prior to his current role as Assistant Director (Family Education and Sector Development).

Dominic holds an Honours degree in Social Work from the National University of Singapore. He served on the National Youth Council, the National Youth Fund Advisory Committee, the National Committee on Youth Guidance and Rehabilitation’s New Media Task Force and the Singapore50 Education and Youth Committee. Dominic also led Singapore’s delegations to the UNESCO Asian Youth Forum and the China-ASEAN Youth Camp.

Dominic was conferred the Young Outstanding Singaporean Award by the Orchid Jayceettes of Singapore. He founded and led SPLAT!, a community movement for youth-at-risk, to clinch the President’s Award for Volunteerism. Dominic has also curated art exhibitions and co-produced films and performances on social issues.

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