Counselling Skills and Practice: Introduction

Course Code:


Course Category:

Cross Sector

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 195.00 $ 208.65
Course Fee (Before Funding) $ 650.00 $ 695.50


The Counselling Skills and Practice: Introduction course is a highly experiential course designed for participants with little or no background in counselling. The course aims to provide participants with a fundamental overview of the principles of counseling and its corresponding skills and techniques. Additionally, the course features practical hands-on application of communication techniques in overcoming barriers when aiding clients. Upon successful completion of the course, participants have the option to enrol and attend the progressive course entitled: “Counselling Skills and Practice: Intermediate”.

Target Participants:

New entrants to social work, existing social workers with less than two years of experience in a social service setting, para-counsellors, and other social service practitioners in a range of sectors (i.e. hospitals, schools).

Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to:
- GCE ‘O’ level OR
- Employability Skills System Workplace Literacy (WPL) Level 6

Learning Outcome:

By the end of the course, participants will be able to:

1. Explain the counselling process when working with the client

2. Examine the roles of a counsellor and guiding principles of counselling

3. Apply effective listening skills during counselling

4. Address barriers of communication in the counselling process


Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress.

[Only for courses with assessment component] Assessment will be scheduled via face-to-face at SSI. Successful applicants are required to sit for the assessment on a separate day, to be further advised by SSI.

Mode of delivery:
Blended learning (facilitated classroom training, online course materials & pre-course e-learning activities)

This course includes assessment components.
Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. For more information on SSG Training Grants, please visit:
SkillsFuture Singapore Funding.
SkillsFuture Credit.

VCF funding is available for foreigners who are staff of NCSS Member Social Service Agencies via Direct Training Application.

Terms and conditions apply. Applicants of above training grants should inform SSI upon submission of your application.

Trainer Profile:

Ms Alice Lee, is the author of a parenting book titled, ‘Building Bridges with your Teenagers’.
Alice is also a Family Education consultant and training Specialist with more than 15 years of experience in education and counselling, specializing in children and families. She has an Advance Diploma in Early Childhood Studies, Bachelor of Arts in Children & Family Education from Edith Cowan University and Masters in Counselling with the University of South Australia.

Alice is a training specialist, counsellor, family life resource speaker and a certified behaviour analyst.

Over the years, Alice has vast experience in conducting interactive talks/ workshops/ training/ supervision for singles, women, couples, parents, volunteers/befrienders, social workers, counsellors and teachers in various settings, such as parents' support groups, churches, family service centres, government agencies, prison, Social Service organisation, schools, corporate organisations, China, Thailand and Malaysia.

Alice is very passionate about work-life balance, communication, relationship dynamics, family issues such as parenting, marital issues, anger, stress etc. Besides conducting training in Counselling and Befriending Skills, Alice also conducts facilitation skills workshop and mentoring.

Alice enjoys what she is doing because she feels that the work, she is doing can make a difference in people’s lives.

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