Case Management in Practice: Introduction

Course Code:


Course Category:

Cross Sector

Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 70.00 $ 74.90
Course Fee (Before Funding) $ 700.00 $ 749.00


The Case Management in Practice is an introductory course which seeks to equip new social workers with less than one year experience with an understanding of case management in practice. The course provides participants with a broad understanding of the fundamentals of how case management serves as a means for achieving client wellness and autonomy through advocacy, dialogue, identification of service resources and direction. Additionally the course helps participants in linking the connections between the case manager, the client, and appropriate service personnel, and other stakeholders in order to optimize assistance rendered.

Target Participants:

New social workers with less than one year experience, new counsellors, and frontline practitioners within any social work setting.

Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to:
- GCE ‘O’ level OR
- Employability Skills System Workplace Literacy (WPL) Level 6

Learning Outcome:

By the end of the course, participants will be able to:

1. Explain the case management process in case management practice

2. Summarise the roles and responsibilities of a case worker when working with clients

3. Explain the importance of working with team members in a multidisciplinary setting

4. Translate legal and ethical considerations into case management practice


Mode of delivery:
Blended learning (facilitated classroom training, online course materials & pre-course e-learning activities)

This course includes assessment components.
Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. Terms and conditions apply.

VCF funding is available for foreigners who are staff of NCSS Member Social Service Agencies via Direct Training Application. Terms and conditions apply.

Trainer Profile:

Mr Udhia Kumar graduated with a Bachelor of Social Sciences in Social Work and Psychology from the National University of Singapore in 1995. He has also obtained a Post Graduate Diploma in Solution Focused Brief Therapy from the Brief Therapy Centre, Milwaukee US, as well as a Diploma in Clinical Supervision from Counselling & Care Centre.

Kumar currently practices in a community based social service centre in Singapore and has been doing so for over 20 years. His main area of work involves working with families experiencing violence, marital issues, interpersonal issues and supervising Social Workers.

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