Communicate Effectively with Seniors

Course Code:


Course Category:


Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 70.00 $ 74.90
Course Fee (Before Funding) $ 700.00 $ 749.00


Communication with seniors can be challenging for some. There are techniques and skills you can use to help facilitate communication with seniors. The two-day workshop aims to equip participants with the skills and knowledge to effectively communicate with seniors by applying communication skills and use of communication techniques in their place of work within the eldercare setting.

• The impact of ageing process on communication

• Expectations and issues in building relationships with seniors

• Hidden communication agenda

• Communication in the context of helping relationship

• Effective communication strategies

Target Participants:

Target audience includes a broad range of social work practitioners. This may include social workers, social work assistants, social work aids, therapy assistants, counsellors, welfare officers, medical professionals etc.
Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.

Learning Outcome:

By the end of the course, participants will be able to:
1. Interpret issues and situations relevant to communicating with seniors
2. Relate stages of the conflict cycle to communicating with seniors
3. Engage difficult seniors with holistic communication tactics
4. Apply communication skills and process in relating to seniors with disabilities
5. Respond to expressed sentiments of seniors


Please note that this course will be conducted online via Zoom (click to learn more about Zoom). Successful applicants will be able to access and download course materials from LearningCloud upon course confirmation. They will also be given the URL to join the Zoom course session with a unique password via email. Participants will be required to use their Name (as per NRIC) as the Zoom ID to be given access to the Zoom course session and will have to enable video view while the session is in progress. Please note that the online training sessions will be recorded as part of the funding requirement.

Assessment will be conducted face-to-face at SSI. Successful applicants are required to sit for the one hour assessment on the last day of the training course or to be further advised by SSI.

This course includes assessment components.

Assessment may be conducted during and/or after the course. The grading and processing of assessment results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.

Mode of delivery:
Blended learning (facilitated classroom training and online course materials)
Online course materials: Learners will be required to access the online resources prior to the facilitated classroom training session.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. For more information on SSG Training Grants, please visit:
SkillsFuture Singapore Funding.
SkillsFuture Credit.

VCF funding is available for foreigners who are staff of NCSS member Social Service Agencies via Direct Training Application.

Terms and conditions apply. Applicants of above training grants should inform SSI upon submission of your application.

Trainer Profile:

Ms Lee Mei Ping has over 15 years of experience in learning and development and consulting. Mei Ping holds an MBA, Graduate Diploma in Training and Development, and a Cambridge International Diploma for Teachers and Trainers. As an Advanced Certificate in Training and Assessment (ACTA) certified trainer she has developed and conducted several training programmes for healthcare professionals, and the public on issues related to eldercare and well elderly programs. Mei Ping is experienced in providing consultancy services in skills development and improving productivity for various public organisations including nursing home, mental health service providers, and community hospitals. Mei Ping currently leads the Person-Centred Communities of Practice with a team of 15 practitioners from various eldercare service providers.

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