Identifying Needs and Providing Right Assistance to Residents (For Volunteers)

Course Code:


Course Category:

Volunteer Management

Duration (hours):



1) The social service sector in Singapore
- Resources available for low income families
- Resources available for other needs of individuals and families
- Meeting special areas of needs

2) Low income families: organisation and family dynamics
- Different family structures including different ethnics groups
- Change of family dynamics due to crisis
- Strengths such families possess

3) Rapid assessment skills
- Use of genogram and ecomap to assess needs
- Mental health issues including addiction

4) Experiential exercises using actual cases from participants to develop
- Engagement skills
- Assessment skills
- Initial intervention skills
- Referral skills
- Networking skills

5) Self care for the helper
- Self care
- Helper fatigue and traumatisation prevention

Lectures, case-studies, videos, group work and role play

Target Participants:

Grassroots leaders and volunteers

Learning Outcome:

Upon completion of the course, participants will be able to:
1) Establish a better understanding of the social service sector in Singapore
2) Explain the structure of the helping relationship
3) Discuss the dynamics and organisation of families with financial issues
4) Develop rapid assessment skills for families who are presented with financial issues
5) Enhance interviewing, assessment and referral skills
6) Develop skills to motivate families towards attaining their goals


Volunteer Development courses are available on a block-booked basis, scheduled on a convenient date for your agency. A minimum of 15 participants is needed. Please allow three months before the intended date for us to facilitate arrangements.

Trainer Profile:

Mr Udhia Kumar, BA, BSocSc(Hons), is currently a practising social worker in a community based social service agency in Singapore. He provides professional casework and counselling services to various relational and psychosocial issues of families and individuals, specialising in working with family violence and marital conflicts. He has also been engaged in working with families and individuals who experienced financial issues for over twelve years and has trained undergraduates and professionals in the area of working with low-income families. Since 1999, he has been providing clinical supervision and training to social work and counselling undergraduates.

Kumar also holds a Postgraduate Diploma in Solution-Focused Brief Therapy from the Academy of Human Development/ Brief Family Therapy Centre, Milwaukee and a Diploma in Clinical Supervision.

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