WSQ Support Seniors to Meet their Physical, Emotional, Psychological, Cognitive and Spiritual Needs

Course Code:


Course Category:


Duration (hours):


Fees (Please note that the fees listed are for your reference only. The final course fee may vary.)
Name Fee (Excludes GST) Fee (Includes GST)
Nett Fee (after SSG funding) $ 70.00 $ 74.90
Course Fee (Before Funding) $ 700.00 $ 749.00


• Assist in establishing concerns on clients through effective communication skills
• Apply appropriate language and interpersonal skills to establish rapport with clients
• Recognise personal values and attitudes of clients
• Maintain confidentiality and show respect to client
• Assist with assessing and documenting the client’s moral development, physical, emotional, psychosocial, cognitive and language needs
• Under direction, research suitable services, programmes, procedures available internally and externally to address the identified immediate, short and longer terms needs of clients
• Under direction, identify internal and external services, programmes and procedures appropriate and available to the client’s age and stage of development including factors that could impact on access to the service, programme or procedure in accordance to established organisational procedures
• Document the range of services available internally and externally and other relevant information
• Provide clients with relevant information about appropriate services, programmes and/or activities identified which are available to them
• Encourage and support client to participate in the identified services, programmes and/or activities
• Where necessary, under direction, adjust services, programmes and/or activities to maximise client’s holistic development and needs
• Report on the client’s development

Target Participants:

This course aims to provide people already working or wishing to enter the Community and Social Services environment with the skills and knowledge required to organize and implement group activities and recreation programmes effectively in a setting within the following sub sectors:
- Senior Services
- Therapy Services
- Disability Services

The Competency Unit would be appropriate for people with job titles such as:
- Programme Assistant
- Therapy Assistant
- Senior Home Helper
- Social Work Assistant
- Activity Assistant

Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.

Learning Outcome:

Upon completion of the course, participants will be able to:
• Estabilish and maintain relationships with clients
• Assess client's needs
• Identify services to meet client's needs
• Select services to meet client's needs
• Evaluate matched services to meet client's needs


Assessment and Award:
Participants will be required to undergo assessment during the course.

Assessment could be in the form of role plays and classroom exercises. In addition, each participant will take a 1 hour written assessment at the end of the 2 days of classroom training.Participants who fulfil and successfully completed the assessment criteria will be awarded a Statement of Attainment (SOA) under the Singapore WSQ Community and Social Services Framework by the Singapore Workforce Development Agency for having attained the WSQ National Competency Standards
Community and Social Services (CSS) WSQ CS-CSV-201C-0 - Support clients to meet their physical, emotional, psychosocial, cognitive and spiritual needs

Classroom Training:
Day 1: 9.30am - 5.30pm
Day 2: 9.30am -6.30pm
*including 1 hour written assessment

either Day 3 or Day 4

Mode of delivery:
Blended learning (facilitated classroom training, online course materials and e-learning activities)
Online course materials: Learners will be required to access the online resources prior to the facilitated classroom training session.
E-Learning activities:
Learners will be required to complete e-learning activities at the end of 2nd training day as a recap exercise to the facilitated classroom training.

Fee Remarks:

SSG funding is available for Singapore Citizens and Permanent Residents only. For more information on SSG Training Grants, please visit:
SkillsFuture Singapore Funding.
SkillsFuture Credit.

VCF funding is available for foreigners who are staff of NCSS member Social Service Agencies via Direct Training Application.

Terms and conditions apply. Applicants of above training grants should inform SSI upon submission of your application.

Trainer Profile:

Ms Tan Yeh Min holds a Bachelor in Social Sciences (Social Work Honours) from the National University of Singapore. She has an Advanced Certificate in Training and Assessment (ACTA) and a WSQ Diploma in Adult and Continuing Education (DACE). She was the winner of TSAO Ng Yu Shun Award for Excellence in Ageing Study in 2004. She brings with her diverse experience in the eldercare sector from providing direct services to the seniors , service development of eldercare programmes as well as training and development in courses relevant to the eldercare sector. She is a registered social worker under the Social Work Accreditation and Advisory Board (SWAAB).

Grace Sim is an AHPC licensed Occupational Therapist, qualified from the University of Sydney since 1994 and has been working in various capacities in both direct patient care as well as in managerial positions. With a 1st class Honors in Occupational Therapy, a Masters in Gerontology as well as an ACTA Cert, together with more than 20 years of experience working with patients, 8 of which were in Hospice settings, she brings with her vast knowledge and skills in serving patients and their loved ones in palliative care. In her capacity as the rehab and day care manager, Grace lead the teams to provide services that maximise the functional capacity of patients, engage them with meaningful and purposeful activities and enhance their quality of life at the end of life. Grace has a passion to work with the elderly with various needs; be it with disabled elderly in need of rehabilitation, dementia patients in need of cognitive stimulation or those towards the end of life in palliative care. She practices person centered dignity care and constantly role model this for her staff. She believes in training and empowering staff and equipping volunteers to engage the elderly in meaningful and purposeful activities that enhance their quality of life. After more than 20 years of working full time, Grace is now a private consultant providing training and consultancy as well as clinical work to various organisations specializing in elder care.

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