Advanced Certificate in Supported Employment (Intake 8)

Programme Code:


Duration (hours):


Programme Date:

01 Jul - 12 Nov 2021

Application closing date : 07 Jun 2021

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Name Fee (Excludes GST) Fee (Includes GST)
Registration Fee $ 50.00 $ 53.50
Course Fee (Before Funding) $ 4600.00 $ 4922.00
Nett Fee (after SSG funding) $ 1380.00 $ 1476.60

The Advanced Certificate in Supported Employment aims to build capabilities of job coaches in providing employment and employability support for persons with disabilities. There is a total of 6 modules in this certificate programme.

Employment and Job Development
This module will equip job coaches with a better understanding of the concept and practices of Supported Employment, the employment landscape in Singapore, employment laws and grants available for employers and persons with disabilities to tap on. It will also cover the role of a job coach and ways to provide guidance to clients with disabilities in their career planning.

Working with Clients with Different Types of Disabilities
This module will help job coaches develop better understanding of clients with different types of disabilities and the challenges that they face and present as a result of their disabilities. They will learn about strategies to manage the behaviours of their clients and the communication strategies that can be used to work effectively with the clients in the process of supporting them on job search and employment. The module will also provide learners with the necessary knowledge and skills to make reasonable modifications and accommodations at the workplace to support their clients.

Basic Counselling Skills and Practice for Job Coaches
This module will equip job coaches with basic counselling skills to help them work effectively with their clients. It will provide an overview of the counselling process, the different roles performed by the job coach-counsellor, basic counselling skills, goals of counselling, values and ethics in counselling and approaches in problem management. It will also cover barriers of communication in the counselling process and the ways job coaches can prevent communication breakdown when working with clients.

Introduction to Case Management
This module will equip job coaches with the necessary skills and knowledge of case management in practice. It provides participants with a broad understanding of how case management serves as a means for achieving client wellness and autonomy through advocacy, dialogue, identification of service resources and direction. Additionally it also helps participants in forming the connections between the job coach, the client, appropriate service personnel, and other stakeholders in order to optimize assistance rendered.

Conflict, Leadership and People Management
This module will address the issues of potential conflicts in the workplace facing job coaches working with the persons with disabilities, the potential employers, existing employers, caregivers and the society at large. This module will discuss conflict resolution, the art of negotiation in reaching an agreement between different stakeholders as well as how to apply the principles of leadership and people management.

Client and Employer Engagement
This module focuses on job coaching for persons with disabilities within a supported employment framework. In contrast to the traditional ‘train and place’ approach, job coaching in supported employment embraces a ‘place, train, and sustain’ model. This model has proved to be significantly vital for persons with disabilities to succeed in a job as it requires job coaches to work closely with clients with disabilities and employers throughout the job coaching process. The participants in this programme will acquire specific knowledge and skills to engage and support clients and employers in supported employment. The process includes the development of client profile, job development and placement, job site training and support, and fading out and follow-up.

Compulsory Visit to Enabling Village

Learning Outcome:

Employment and Job Development
1. Identify developments and trends influencing employment and job development of persons with disabilities.
2. Explain the concept of Supported Employment and how it has progressed.
3. Describe the role of the job coaches in working with persons with disabilities.
4. Translate employment and job development theories into practice in assisting persons with disabilities in their career planning.
5. Explain employment laws and information that help in facilitating career planning for persons with disabilities.
6. Explain the process of providing Career Advisory to assist persons with disabilities in development of career portfolio.

Working with Clients with Different Types of Disabilities
1. Relate the characteristics of different types of disabilities to the challenges faced by clients with different types of disabilities.
2. Apply strategies to manage challenges presented by clients with disabilities.
3. Use communication strategies to motivate clients with disabilities.
4. Propose workplace modifications/accommodations for clients with disabilities.

Basic Counselling Skills and Practice for Job Coaches
1. Relate the counselling process in working with the clients with disabilities.
2. Apply basic counselling skills in working with the clients with disabilities.
3. Propose ways to address barriers to communication in the counselling process.
4. Use the approaches to problem management in working with clients with disabilities.

Introduction to Case Management
1. Summarise the roles and responsibilities of a job coach in case management when working with clients.
2. Explain the case management process in case management practice.
3. Explain the importance of working with team members in a multidisciplinary setting.
4. Interpret the legal and ethical considerations in case management practice.

Conflict, Leadership and People Management
1. Relate the different types of conflict to their respective causes.
2. Apply steps to resolve conflicts in the context of supported employment.
3. Relate the models of negotiation to conflict resolution.
4. Demonstrate the principles of negotiations and mediation in resolving conflict.
5. Relate motivational theories to lead people.
6. Apply the principles in leadership and people management.

Client and Employer Engagement
1. Apply key ideas of the job coaching support process in personal practice.
2. Select different forms of assessment to determine interest, abilities and strengths of persons with disabilities seeking employment.
3. Complete a job analysis in supported employment.
4. Perform a task analysis for systematic instruction at the workplace.
5. Propose ways to develop natural support at the workplace.

SSI reserves the right to amend the Learning Outcomes.

Target Participants:

Target audience includes job coaches and other professionals working with persons with disabilities in supported employment. This programme is also useful for those considering entry into this area of work. Other applicants who are interested in this area of work may be considered on a case-by-case basis.

The participant for this programme is assumed to possess:
• A minimum of three GCE ‘O’ Level credits and a minimum English Language (speaking, reading, writing and listening) proficiency level equivalent to C6 GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.

Applicants are required to upload their GCE 'O' Level Certification or equivalent certification during online registration. A non-refundable registration fee of $53.50 (inclusive of 7% GST) is applicable. Payment for registration fee are required upon online application via credit/debit.

Trainer Profile:

Clara Lim is an accomplished Special Education Teacher. She has many years of experience in special needs and education. Her areas of expertise include inclusive practices and early childhood development. She has the ability to assess children’s educational needs, develop and implement educational strategies and programmes to maximise the abilities and potential of clients with special needs. She has worked with children with Cerebral Palsy, Global Developmental delay, Autism, Developmental delay and other related disabilities. As an adult educator, she is able to motivate her learners with her lively facilitation and sharing of relevant experience. Clara is a believer of continuing professional development and has acquired a Master’s Degree in Education in Educational Psychology.

Alice Tok is the author of a parenting book titled, ‘Building Bridges with your Teenagers’.
Alice is also a Family Education consultant and training Specialist with more than 15 years of experience in education and counselling, specializing in children and families. She has an Advance Diploma in Early Childhood Studies, Bachelor of Arts in Children & Family Education from Edith Cowan University and Masters in Counselling with the University of South Australia. Alice is a training specialist, counsellor, family life resource speaker and a certified behaviour analyst.

Udhia Kumar graduated with a Bachelor of Social Sciences in Social Work and Psychology from the National University of Singapore in 1995. He has also obtained a Post Graduate Diploma in Solution Focused Brief Therapy from the Brief Therapy Centre, Milwaukee US, as well as a Diploma in Clinical Supervision from Counselling & Care Centre. Kumar currently practices in a community based social service centre in Singapore and has been doing so for over 20 years. His main area of work involves working with families experiencing violence, marital issues, interpersonal issues and supervising Social Workers.

Anne Marie Gutierrez is a part-time lecturer at Nanyang Polytechnic in the School of Business Management. She lectures in the area of Community Services Management and Business Communications. She is an associate consultant with Lifeskills Centre and Centermind in Singapore. She holds a Master’s degree in Social Work and Psychology and a Bachelor’s degree in English Literature and Political Science from the University of Hong Kong. She is also certified in Singapore as a behavioural consultant. Anne Marie has guest lectured at the National University of Singapore (NUS) and Institute of Technical Education (ITE). Her areas of specialization include Social Work, Community Service, Sports Psychology, Emotional Intelligence, Interpersonal Skills and Communication, Personal Effectiveness and Leadership Skills.

Vincent Yeo is strongly passionate in the field of special education. He started out as a special education teacher at the Movement for the Intellectually Disabled of Singapore (MINDS) more than 20 years ago. He had also previously held the position of Curriculum Director at the Association for Persons with Special Needs (APSN). Currently he is running a special education consultancy where he has worked with various special schools and mainstream schools. Apart from schools, his project partners include MOE as well as companies who hire employees with disabilities. In addition, he teaches at the National Institute of Education (NIE), wherein his key areas of interest include curriculum development in special education, personal and professional development of teachers, transition planning and post-school outcomes of students with disabilities, inclusion of persons with disabilities within mainstream schools and the community, and the continuing life-long education as well as the employment of adults with disabilities.


Online course materials: Learners will be required to access the online resources prior to the facilitated classroom training session.

Please Note
As Covid-19 situation and easing of circuit breaker are uncertain and evolving, the programme may be conducted online via ZOOM sessions instead. SSI will update successful applicants nearer to the date. In the meantime, please block your calendar for the following dates. Please note that all training session(s) will be recorded as part of funding requirements and audit purposes. Learners will be required to have their camera turned on throughout the session(s). By agreeing to attend this course, Learners are deemed to have consented for their participation to be recorded.

Employment & Job Development
Online Training:
1 July 2021 (09.30 AM - 05.30 PM)
2 July 2021 (09.30 AM - 05.30 PM)
7 July 2021 (09.30 AM - 03.30 PM)
Face-to-Face Assessment:
8 July 2021 (02.00PM - 04.00PM)

Working with Clients with Different Types of Disabilities
Online Training:
1 September 2021 (09.30 AM - 05.30 PM)
3 September 2021 (09.30 AM - 05.30 PM)
14 September 2021 (09.30 AM - 03.30 PM)
Face-to-Face Assessment:
15 September 2021 (09.00AM - 11.00AM)

Basic Counselling Skills and Practice for Job Coaches
Online Training:
17 August 2021 (09.30AM - 05.30PM)
18 August 2021 (09.30AM - 04.30PM)
Face-to-Face Assessment:
19 August 2021 (11.00AM - 12.00PM)

Introduction to Case Management
Online Training:
29 July 2021 (09.30 AM - 05.30 PM)
30 July 2021 (09.30 AM - 04.30 PM)
Face-to-Face Assessment:
10 August 2021 (09.30AM - 10.30AM)

Conflict, Leadership and People Management
Online Training:
25 August 2021 (09.30 AM - 05.30 PM)
26 August 2021 (09.30 AM - 05.30 PM)
27 August 2021 (09.30 AM - 03.30 PM)
Face-to-Face Assessment:
30 August 2021 (02.00PM - 04.00PM)

Client and Employer Engagement
Online Training:
9 September 2021 (09.30 AM - 05.30 PM)
10 September 2021 (09.30AM - 5.30PM)
16 September 2021 (9.30AM - 5.30PM)
17 September 2021 (9.30AM - 5.30PM)
22 September 2021 (9.30AM - 5.30PM)

Compulsory Visit to Enabling Village - Friday, 12 Nov 2021, 2-5pm
Oral Interview (up to 30 mins per learner): 29 October 2021 (09.30 AM - 06.00 PM)

Fee Remarks:

A non-refundable registration fee of $53.50 (inclusive of 7% GST) is applicable. Payment for registration fee are required upon online application via credit/debit.

SSG funding support is available for Singapore Citizens and Permanent Residents only.
Subject to 75% attendance for each module, successful completion of assessments.
Full payment has to be made upon acceptance of offer.

Applicants for ACSE are eligible to apply for the SkillsFuture Study Award for Disability Employment Professionals. For more information about this award please visit this website.


CHUA Jermin / / 65895562

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