Volunteer Management Masterclass - Transform and Build a ‘Future-proofed’ Volunteer Strategy conducted by Tobi Johnson & Associates

Course Code:


Start Date:

01 Mar 2021

Course Category:

Volunteer Management

End Date:

03 Mar 2021

Duration (hours):



via Zoom

Application closing date : 26 Feb 2021

Indicate Your Interest


Name Fee (Excludes GST) Fee (Includes GST)
Course Fee (For Charities and IPCs) $ 150.00 $ 160.50
Full Course Fee $ 200.00 $ 214.00
Course Fee (After 80% funding from VCF) $ 30.00 $ 32.10

COVID-19 pandemic created massive disruptions in society, health, work, and family life. It has also dramatically increased the reliance on digital tools for communications and productivity. How has this impacted volunteerism, the non-profit sector and their community partners? How should the non-profits be re-thinking their operations in new and innovative ways?

Join Tobi Johnson, an international sought-after expert, consultant and master trainer in volunteer engagement in this Masterclass to learn the key elements necessary to build a “future-proofed” volunteer strategy and set a course for purposeful growth that is realistic and achievable in the current environment.

How should non-profits be rethinking their systems of support in the current context? How can they build teams of ideal volunteers that support their agency’s evolving needs? How can they use today’s technology to re-establish connections with past volunteers and attract new volunteers? How can they ensure that their have a system in place that ensures robust volunteer engagement?

Learning Outcome:

Volunteer Management Masterclass Day 1:
Opening: Transform and Build a ‘Future-proofed’ Volunteer Strategy
• Learn key elements necessary to build a “future-proofed” volunteer strategy
• Set a course for purposeful growth that is realistic and achievable in the current environment

Session 1: Transform the Potential of Volunteer Talent
• Address fixed mindsets that are barriers to success in this era
• Take a moment to envision a new eco-system of support
• Develop a philosophy of volunteer involvement

Volunteer Management Masterclass Day 2:
Session 2: Assess Your Current Volunteer Culture
• Identify key factors that impact the volunteer experience
• Conduct a volunteer-staff climate audit
• Pinpoint the psychological contracts that block success

Session 3: Building a Strong Virtual Team
• Assess your digital maturity & readiness for virtual volunteers
• Key fundamentals for working together online
• Building a healthy online volunteer community

Volunteer Management Masterclass Day 3:
Session 4: Deepen Engagement and Reduce Volunteer Turnover
• Integrate six evidence-based volunteer motivations into key steps in the volunteer lifecycle
• Boost volunteer & staff satisfaction with clear expectations & roles
• Use a culture of commitment formula to set the stage for success

Closing: Share Key takeaways, Discuss Next Steps & Panel Discussion

Target Participants:

All leaders and volunteer management practitioners in charities and IPCs in Singapore or has interest in the non-profit sector including corporates that embrace Corporate Social Responsibility (CSR) initiatives.

Trainer Profile:

Tobi Johnson is an internationally sought-after expert, consultant, and master trainer in volunteer engagement. She is known for her modern thought leadership, highly practical evidence-based strategies, and innovative, “big hat” thinking around engaging, supporting, and acknowledging the work of volunteers.

She is the President of Tobi Johnson & Associates, a consulting firm whose mission is to help non-profit organisations make connections with remarkable volunteers. In 2015, she founded VolunteerPro, an online training and networking community for leaders of volunteers.

Tobi has over 30 years direct experience in non-profit management, program development, program coordination, training delivery and learning design in the social sector. She wrote Chapter 1 of Volunteer Engagement 2.0: Ideas and Insights for Transforming Volunteer Programs in a Changing World, published by Jossey-Bass in 2015.

In addition, Tobi is intimately knowledgeable about the professional development needs of today’s leaders of volunteers. She was the Chair for the Certified in Volunteer Administration (CVA) Job Analysis Task Force; responsible for updating the required the competencies for the fields only internationally recognized credential. Each year, she also conducts the Volunteer Management Progress Report, a global state-of-the-industry survey. In 2018, nearly 1,600 professionals from 16 countries participated.

A native of the Pacific Northwest, Tobi is a graduate of the University of Washington and has a master’s degree from the School of the Art Institute of Chicago. She now lives in East Tennessee with her husband and feline office assistant, Bailey.


Chua Jasmine / Jasmine_CHUA@ncss.gov.sg / 6589 5561

Indicate Your Interest


Share this page