Effective Supervisory Skills for NPO Managers
03 Aug 2017
04 Aug 2017
Social Service Institute
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|Name||Fee (Excludes GST)||Fee (Includes GST)|
|Course Fee (Before Funding)||$ 800.00||$ 856.00|
|Nett Fee (after WDA funding)||$ 240.00||$ 256.80|
Effective supervisors are necessary in all settings where employees need guidance and supervision to complete tasks, serve customers and meet deadlines. The skills savvy supervisors will plan, organise, communicate, motivate and monitor effectively, which the learner will be exposed to in this training. The course equips the learner with proven supervisory techniques that can put into action immediately. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence.
By the end of the course, participants will be able to:
1. Distinguish management approaches in supporting staff of different backgrounds
2. Analyse team characteristics when delegating work
3. Differentiate intrinsic and extrinsic motivators
4. Address performance gaps of staff
Target audience includes all professionals who are new supervisors with fewer than three years of supervisory experience and supervisors who want the benefit of basic management skills training. Learners are assumed to possess an English Language (speaking, reading, writing and listening) proficiency level equivalent to GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.
Anita Yap is the Principal Coach & Facilitator of a boutique coaching, facilitation and training firm dedicated to enabling individuals and organizations to achieve their goals through dialogue, learning and inspired actions. When conducting workshops, Anita is an enthusiastic and lively trainer with a passion for enabling her participants to transfer the skills and knowledge from the classroom to their work and personal life. Participants who have experienced Anita’s workshops have described her as “inspiring”, “professional” and “exuding passion and enthusiasm”. An energetic facilitator with international experience, Anita has worked with clients in Singapore, China, Cambodia, Laos, Macau, Myanmar and Vietnam. As a certified professional coach, Anita has been coaching executives in the areas of personal leadership, career transitions and life Issues.
Prior to running her own firm for the last 12 years, Anita had worked for 13 years in multinational and government organisations. Her corporate experience in Public Relations, Communications and Training has given her invaluable insights into working with different levels of employees and what helps people to create and accept change. At her last appointment as a Learning Design Manager at the Civil Service College, Anita led a team of instructional designers and facilitators responsible for designing and conducting flagship programmes for the College.
Each year, Anita designs and delivers more than several workshops in Leadership & Management Development, Facilitation Skills, Coaching & Mentoring, Change Management, Generative Conversations and Presentation Skills. Anita is also often engaged to design and facilitate Management retreats, Strategic Planning meetings, Team-building and Focus Group discussions for her clients.
Anita is a Certified Professional Coach, Certified Professional Facilitator of the International Association of Facilitators and Certified Facilitator in the Technology of ParticipationTM methods. She is also an accredited facilitator in the Myers-Briggs Type Indicator profiling instrument. Anita Yap is currently an Associate Trainer with the Civil Service College, Social Services Training Institute and the Greenleaf Centre for Servant Leadership (Asia) She is married with 4 children.
This course includes assessment components.
Assessment may be conducted during and/or after the course. As there is an assessment component for this course, grading and processing of results can only take place after course completion. Learners who pass the assessment(s) will be awarded with an electronic Certificate of Achievement from SSI. You will receive an email notification when your e-Cert is ready for download in your NCSS e-Services account.
Mode of delivery for runs commencing 1 Sep 2018:
Blended learning (facilitated classroom training and online course materials)
SSG funding is available for Singapore Citizens and Permanent Residents only. Terms and conditions apply. VCF funding is available for foreigners who are staff of member VWOs of NCSS via Direct Training Application. Terms and conditions apply.
THENG Gillian / Gillian_THENG@ncss.gov.sg / 65895570