Senior Associate/ Assistant Manager, Training and Programmes Operations ( Job No : JOB-2019-03308 )

RSVP Singapore The Organisation of Senior Volunteers
  • Eldercare
About The Role

Programme Management
• Plan and schedule training curriculum
• Organise and manage volunteer events relating to programme – inhouse and offsite courses, briefing, roadshows, bonding sessions, retreat & update sessions
• Deploy endorsed programmes, analyse results, monitor trends of community responses to programmes
• Organise meetings and work with Programme Chairperson, committees and reporting manager to review existing and develop new programmes

Programme Administration & Operations
• Coordinate volunteer training scheduling, room bookings and event postings
• Update, collate and analyse programme date, evaluation and feedback for enhancement
• Maintain proper administrative records
• Timely and accurate monthly reporting
• Work with communications team for publicity of programmes
• Support volunteer trainers for course materials, room setup, co-ordinate technical setup to ensure smooth logistics and training delivery.
• Provide operation support to volunteers for registration and customer service escalation incidence.
• Pre-registration course setup on the Online Registration System

Partnership Management
• Maintain good working relations with partners
• Monitor, evaluate and submit reports on KPIs to funders and partners
• Volunteer Management and recruitment
• Deploy and develop volunteers within the programme

“A collaborative and progressive journey with like-minded professionals and senior volunteers”

Candidate Requirements
Technical Competencies:

• Excellent interpersonal and communication skills
• Proficient in Microsoft office skills
• Proficient in spoken and written English
• Requiring a minimum of 3 years of relevant work experience

Core Competencies:

• Ability to work independently and proactively
• Possess strong planning and organisational skills
• Possess strong analytical skills
• Strong in process flow and project planning
• A team player
• Customer service oriented
• Able to work well and serve seniors

Preferred achievements / characteristics:

• Diploma or University degree

Only short-listed candidates will be contacted for an interview.
Job Post Status
Job Details
Area of Specialisation:

Training and Programmes Operations

Employment Type:
Full Time (Permanent)
Profession Type:
Manager or Executive (Programme)
Min Educational Qualification:
Polytechnic Diploma
Posting Date:

03 Dec 2019

Closing Date:

18 Jan 2020

Salary Range
SGD   2800.00 - 3200.00
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