Operations Executive ( Job No : JOB-2022-01967 )

New Hope Community Services
  • Adults & Families
About The Role

1. Handle day-to-day general queries from shelter residents
2. Assist in the admission and orientation of new shelter residents
3. Collect statistics for monitoring and evaluation of activities and programmes of the shelter
4. Provide administrative and operational support in overall shelter operations
5. Perform and assist in data entry for client and operational records
6. Collect and maintain records of payments from clients for shelter fees and utilities
7. Maintain records of distribution of rations and assistance to shelter residents, including inventory of in-kind donations
8. Support the maintaining of security, health and safety of the shelter environment
9. Access shelter units for maintenance checks, perform minor maintenance repairs or contact repair persons for necessary maintenance
10. Enforce shelter rules and conduct shelter inspection for compliance with shelter rules
11. Manage general disputes that may occur between co-living shelter residents
12. Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head and Centre Manager for next action step

Candidate Requirements
Technical Competencies:

- Polytechnic or University graduate
- Conversant with IT systems, Microsoft Word, Excel, Powerpoint, Outlook

Core Competencies:

- Have compassion for the homeless and needy
- Able to handle shelter residents politely yet firm
- Resilient and mature
- Possess good communication and writing skills

Preferred achievements / characteristics:

Experiences in the social service sector preferred
Firm in upholding the standards and responsive in dealing with people from all walks of life
Possess good analytical and problem-solving skills
Willing to work with Destitute, Homeless and Low-income individuals

Only short-listed candidates will be contacted for an interview.
Job Post Status
Job Details
Area of Specialisation:

Shelter Facilities Operations

Employment Type:
Full Time (Permanent)
Profession Type:
Manager or Executive (Programme)
Min Educational Qualification:
Polytechnic Diploma
Posting Date:

23 May 2022

Closing Date:

22 Jun 2022

Salary Range
SGD   2300.00 - 3400.00
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