1. Handle day-to-day general queries from shelter residents
2. Assist in the admission and orientation of new shelter residents
3. Collect statistics for monitoring and evaluation of activities and programmes of the shelter
4. Provide administrative and operational support in overall shelter operations
5. Perform and assist in data entry for client and operational records
6. Collect and maintain records of payments from clients for shelter fees and utilities
7. Maintain records of distribution of rations and assistance to shelter residents, including inventory of in-kind donations
8. Support the maintaining of security, health and safety of the shelter environment
9. Access shelter units for maintenance checks, perform minor maintenance repairs or contact repair persons for necessary maintenance
10. Enforce shelter rules and conduct shelter inspection for compliance with shelter rules
11. Manage general disputes that may occur between co-living shelter residents
12. Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head and Centre Manager for next action step