Trainee Support Executive ( Job No : JOB-2022-01557 )

Counselling and Care Centre
  • Adults & Families
  • Children & Youth
  • Mental Health
About The Role

Purpose and Objective of the Job
Responsible for providing customer service support to applicants and trainees. The executive is also responsible for course administrative and logistical support to academic staff to ensure the smooth delivery of CCC’s training courses. The executive also coordinates additional services including technical equipment, refreshments and housekeeping relating to training.

Key Responsibilities
• Act as the key liaison point from prospective applicants and trainees for either digital, telephone or face-to-face enquiries and feedback on course-related matters.
• Process trainees’ enrolments
• Track and monitor trainees’ attendance, assessments and results based on EduTrust requirements
• Provide logistic and administrative support to trainers to ensure training sessions are smoothly conducted.
• Manage library open hours
• Any other duties as assigned by the Manager (Training)
• Maintenance of equipment in Training Wing
• Keep stock of training materials and books in the Resource Library
• Maintain cleanliness and readiness of equipment in the training wing
• Taking minutes during meetings
• Maintain and update Trainees database

Reporting Structure
Reports to the Manager (Training)

Candidate Requirements
Technical Competencies:

• At least 2 years of student services experiences in educational institutions
• Familiarity with the ERF and EduTrust Framework under CPE would be an advantage

Core Competencies:

• Strong communication and people skills
• Proficiency with MS Office and other basic desktop applications
• Ability to operate audio visual equipment, record and edit internal video slideshows and presentations.
• Familiarity with Salesforce software is required.

Preferred achievements / characteristics:

• Excellent planning and organisation skills
• Able to perform under pressure
• Able to work cohesively in a team-based environment as well as independently

Only short-listed candidates will be contacted for an interview.
Job Post Status
Job Details
Area of Specialisation:

Employment Type:
Full Time (Contract)
Profession Type:
Manager or Executive (Programme)
Min Educational Qualification:
GCE 'A' Level
Posting Date:

25 Apr 2022

Closing Date:

24 May 2022

Salary Range
SGD   2300.00 - 5270.00
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